Refund & Returns Policy

Return Policy Overview

At Golden Goose Shows, we want you to be completely satisfied with your purchase. We offer a comprehensive 30-day return policy for all authentic Golden Goose sneakers and shoes purchased from our store.

Return Eligibility Requirements

To be eligible for a return, your Golden Goose items must meet the following criteria:

• Time Frame: Items must be returned within 30 days of the delivery date
• Condition: Shoes must be unworn, with no signs of wear on soles or uppers
• Original Packaging: Items must include original shoe boxes, dust bags, and all accessories
• Tags & Labels: All original tags, labels, and authenticity cards must be attached
• Receipt: Original purchase receipt or order confirmation required

Non-Returnable Items

• Custom or personalized Golden Goose sneakers
• Items showing signs of wear or damage
• Items returned after 30 days from delivery
• Items without original packaging or tags

How to Return Your Order

Follow these simple steps to return your Golden Goose sneakers:

Refund Information

Processing Time

• Inspection: 1-2 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: 5-10 business days (varies by financial institution)

Refund Methods

Refunds will be issued to the original payment method used for your purchase:

• Credit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfers: Refunded to the original bank account

Exchanges

We offer free exchanges for size and style changes on Golden Goose sneakers:

Exchange Process

• Contact us to request an exchange instead of a return
• We'll send you a new pair and a return label for the original item
• You have 30 days to return the original pair after receiving the replacement
• If the new item costs more, you'll be charged the difference
• If the new item costs less, we'll refund the difference

Exchange Limitations

• Subject to availability of requested size/style
• Limited to one exchange per original order
• Exchange window is 30 days from original delivery date

International Returns

We welcome international customers and offer returns worldwide:

• Return Shipping: International customers are responsible for return shipping costs
• Customs & Duties: Any customs fees or import duties are the customer's responsibility
• Processing Time: International returns may take 2-3 weeks for processing
• Currency: Refunds issued in the original purchase currency

Damaged or Defective Items

If you receive damaged or defective Golden Goose sneakers:

• Contact us immediately within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all packaging and documentation
• We'll arrange priority replacement or full refund
• No return shipping required for damaged items

Store Credit & Gift Cards

Store Credit Option

Choose store credit instead of a refund and receive:

• 5% bonus credit on your return value
• No expiration date on store credit
• Faster processing (1-2 business days)
• Use on any future Golden Goose purchase

Gift Card Returns

Items purchased with gift cards will be refunded as store credit unless original receipt shows a secondary payment method was used.